Payment Policy

Last updated: September 13, 2026

Payment approval, account verification, and refund posting are separate events described here.

Checkout authorization

We begin the normal 1–2 business-day preparation period only after a payment authorization is successful. Checkout displays the currency and payment choices currently offered for the transaction.

Provider decisions

The issuer or payment service can approve, reject, review, temporarily hold, or request verification of a transaction. Check that billing and contact entries are accurate and contact the issuer when it declines a valid purchase.

Protection of card details

Secure payment providers process full card credentials. This storefront does not store the complete card number or security code, and support will never need those details through ordinary email.

Refund timing

For a refund approved under the Refund Policy, we process and send the refund instruction to the original payment method within 10 calendar days. The issuer or bank may require further time before the credit becomes visible.

For help resolving a payment question, open Contact Us.